Dynamics CRM for Financial Advisors

Personal connect is at the core of any financial advisory practice and directly impact the growth of your firm. The flip side is that as you grow it also becomes extremely difficult to maintain personal relationships with each client. This is where CRM comes to rescue and can address these issues while empowering financial advisors to scale their business. CRM system is one of the best ways to improve a firms' ability to connect with customers.

Microsoft Dynamics CRM is one of the leading industry CRM solutions that can truly help individual advisors, and advisory firms to take the customer engagement and automation to the next level while increasing the productivity and efficiency.
Microsoft Dynamics CRM system can assist you and your organization in multiple ways by:

• Account and Contact Management: Manage customer’s (account) and contact information in a single place with the easy-to-view layout. Data can be viewed at the right places enhancing the productivity multiple folds. Multiple staff members can collaborate and track information for the customer effectively.
• Activity Management: Dynamics CRM provides you with comprehensive activity management capabilities. Activities are used to record a specific type of communication, as well as the subject, time and details of that communication. Activities are actions such as emails, phone calls, meetings, appointments etc. Using activities helps you and your organization understand all of the communication your organization has had with each customer or prospective customer.
• Sales Management: Dynamics CRM allows you to manage leads and opportunities with ease. You can capture and define your lead stages, qualify them for opportunities, auto assign leads to your team, track activities and close more deals. CRM allows you to use multiple criteria to segment clients and work with them accordingly.
• Financial Planning Questionnaire: You can Send financial planning questionnaire (FPQ) as a link to your new or existing customers. Customers can fill the data on any device in a simple wizard-like form. They can save & exit the FPQ at any point and come back to the same step to continue providing the data.
• Financial Data: Dynamics CRM is one of the very few CRM platforms that can be extended to suit your requirements. Being a CRM at heart you could easily extend Dynamics CRM based solution to capture financial such as Assets and Liabilities, Cash Flow, Existing and Recommended Insurance, Existing and Recommended Investments etc.
• Task Management: Many processes are routine and have well-defined tasks. Dynamics CRM allows you to create or automate such regular tasks by assigning tasks with deadlines to an individual or team owners e.g. Customer On-Boarding etc.
• Automated Workflows: Automate background processes to gain efficiencies. When a certain event occurs, you can set up an automated workflow like send birthday greetings to existing customers on their birthday or send a reminder email to the prospective new client with details of the meeting etc.
• Document Management: Manage all your documents, note and any other attachments with ease in Dynamics CRM using the native notes attachment capability. Documents can also be stored in industry-leading document management systems like SharePoint or OneDrive.
• Advanced Security: Being into financial industry security is of utmost importance, Dynamics CRM provides role-based, hierarchy-based and even field level security. When you start using a solution that your organization is going to heavily depend on then you also need a way to track what happened with the data and who changed it and when. The CRM can allow you to track these changes for analysis, reporting and data audit purposes.
• Dashboard and Adhoc Reporting: BI and Analytics is the future of CRM. Microsoft Dynamics 365 offers you customizable dashboards, powerful reports, and support for Power BI. It delivers comprehensive business information and user-friendly visualizations. Dynamics CRM enables people with various business functions to have dashboards and reports customized to their roles. Mid-level managers can have transaction reports and dashboards while the top management can have dashboards providing an overall view of the system.

A key to successful reporting is “Adhoc Reports/Queries” that will enable the user to generate data and reports based on their own criteria.

• Mobile Access: All of the above is useful when all (or most of the above) features are available to associates on a mobile device while on the field. Microsoft Dynamics CRM can be accessed over the web, tablets and on mobile (iPhone, Android) giving user complete flexibility.

Microsoft Dynamics CRM 365 can boost advisor productivity, improve customer engagement and help you grow in a cost-effective manner.
Soluzione has a specific solution for financial advisor/ planners to transform their business processes using Microsoft Dynamics CRM 365.  Feel free to have to reach out to us at info@solzit.com to know we can help you accomplish a simple yet comprehensive CRM solution.

Terminologies in Dynamics 365 For Sales

Sales professionals often use the word Prospect as part of their sales cycle and others use the term Deal for the same. Getting this right for your business, understanding how Microsoft CRM views these record types as Leads and Opportunity, and connecting the two is an important part of setting up your Sales CRM correctly. 

Many companies classify a lead as a potential business. They relate it someone they have not had any previous business dealings. For example, a Home insurance business could purchase a list of new homeowners in the local area and this would be a list of leads. In most organizations the sales cycle or process followed would mandate that the one would market to the business and thereafter qualify or disqualify the lead. 

How does a lead become an opportunity?

In Dynamics CRM 365 qualified lead becomes an opportunity, which in turn can be won or lost. This is usually based on qualification. It is generally accepted to be the stage at which there is some chance however small it may be, of winning the business.

Also a lead is usually disqualified when there is absolutely no chance of closing a deal or doing a business. Yet if there is a longer-term possibility, example 12 months or more, should the lead be disqualified et all? Also in the interest of tracking the lead should a follow up be setup. Also can a long term opportunity be tracked in the CRM system? There are

advantages and disadvantages of these scenarios, relating to reporting.

There is always a possibility that a long term potential is forgotten, with staff getting engaged in day-to-day activities.

Using “lead nurturing” can also be quite helpful, where long term leads or opportunities are separately maintained and the system will comes up with alerts and reminders in 3 or 6 months whatever time its likely to mature into an opportunity.

When a lead is converted to an opportunity in the CRM, it also carries this data of the originating lead and therefore the source campaign. Over time, one will be able to view the value of these customers based on the source campaign.

 Also in case you don’t set up a lead and start the sales process at opportunity stage, you can potentially lose some of the reporting metrics related to the lead and campaigns.

The term prospect is also used by many organizations. If this is the case, it is possible to modify the naming conventions in your new Dynamics CRM system to reflect this, just as one could change customer to client if this is the terminology you use.

How to Classify existing customers in the CRM? 

Marketing wisdom says that “it is easier and less expensive to sell to existing customers than generate new ones.” An important question: what about potential to sell new products to existing customers? So if you sell office, and introduce a new range of Chairs, should you be creating leads or opportunities for each of your existing customers? The moment you split this up you are also more than likely going to be looking at two sets of reporting metrics across your new range.

Can an existing customer also be a lead?

Microsoft Dynamics 365 for Sales is set up to accommodate this capability, the question is more, and does this actually meet your business requirements? The lead functionality in CRM is very powerful, however, and if you elect to use this, when you create a lead for an existing customer, and then qualify this lead, the opportunity inherits the “originating lead” field and this will allow for deep analysis on campaigns and the leads created. 

You need to decide on a process and stick to it. If your rule is leads are only ever companies that you never deal with, then during configuration the Existing Customer and Existing Contact fields should be removed from the sales process so that users do not link these to existing customers. There is no right or wrong way to do this, and in Microsoft Dynamics CRM both options are available.

There have been instances where Dynamics implementations have changed the term opportunity to deal for a few customers, where they felt they were chasing a deal and not an opportunity. There is no right or wrong, but take a minute, pause for a while and consider what is best for your organization, and whether, if you change, will this change be easily accepted across the business.

If you have been calling something “Prospects and Suspects” for many years and this in inculcated into the corporate culture, then making modifications to your CRM may well be a small price to pay to keep it this way.

Contact us on info@solzit.com or visit www..solzit.com

Dynamics 365 for Talent is here!

Microsoft has announced the launch of Dynamics 365 for Talent– a collection of cloud services empowering more connected, engaging and intelligent talent experiences. Dynamics 365 for Talent helps you attract, empower and optimize your people, along with key integrations to Office 365, best of breed service providers, Dynamics 365 for Finance and Operations, and LinkedIn.

Search & Recruitment: Dynamics 365 for Talent is integrated with Office 365, LinkedIn and Skype to enable hiring managers to quickly set up the right interview team and interact with both the candidate and hiring team’s availability. In addition, integration with Skype provides a more efficient and cost-effective way to conduct interviews with candidates in any location. Mobile experiences ensure that interviewers can rapidly share feedback to shorten the time to fill roles.

Candidate Engagement: With Dynamics 365 for Talent candidates stay in the loop with a personalized guide that shows their application status, allows submission of interview availability, and provides transparency across the entire hiring process. Candidates now have one reliable place to track their job application.

On boarding- Dynamics365 for Talent helps you create step-by-step on-boarding guides for new employees that help them feel welcome and keep them engaged, even before their first day. Let new employees know what to expect on their first day by giving them clear activities to tackle, and providing contacts or any other resources they may need. With Dynamics 365 for Talent you can easily provide personalized on-boarding that sets new hires up for success, while saving time and driving consistency with on boarding templates for different job functions or employee types.

 Employee Empowerment: Empower your employees to take full control of their administrative tasks, like requesting vacation and manage their direct deposit. Managers have a single place to gather insight and take actions for their team. Everything from compensation, competency and leave can be managed for a team in a single place while gaining insights from embedded Power BI reports. Your people get the tools they need to succeed, and you get the people analytics required to simplify processes, facilitate agility and optimize HR programs.

Process Optimization:Through the creation of comprehensive workflow checklists, HR can now execute on their strategic plans and optimize HR processes in a way that keeps everyone in the know and on task. Now HR can focus on programs that align to strategic business goals such as culture building, competitive benefits and compensation packages and leadership development.

Dynamics 365 for Talent leverages the common data services platform with built-in extension points for Microsoft Flow, Power BI, and Power Apps. 

Key integrations to support the overall business:

• LinkedIn
• Microsoft Dynamics AX 2012 R3
• Microsoft Dynamics 365 for Finance and Operations, Enterprise Edition
• Background screening
• Global payroll providers
• ATS providers

The rollout at the Technical preview state, Soluzione will be comprehensively provide consultation and guides for the adoption to its existing and new clientele progressively.

Visit www.solzit.com or write to us at info@solzit.com  

SOLUZIONE IT SERVICES – MICROSOFT GOLD CERTIFIED PARTNER

 Microsoft Dynamics 365

Every business is unique and each one faces some challenges in its business process functioning. To resolve such challenges, you need unique solutions. Being a Microsoft Gold Certified Partners and Consultants, Soluzione IT Services deliver new experience to the customers by implementing MICROSOFT DYNAMICS 365 which are affordable and extensible. We are here to deliver change in business processes & reduced risk with proven combination of “Expertise & Technology”.

Customers are the King and are the Asset of an organization:

With CRM system, you can grow your business faster with reliability at efficient level. MicrosoftDynamics 365 solution is itself a new edge in this modern technology world. It is becoming dynamic on each release with additional functionality. It helps your business to achieve goals since such solutions are customer focused and your customers are the true asset of your business. We deliver custom solutions depending upon the requirements; we undertake implementations in various engagement models.

When it comes to business objectives, you must surround yourself with these questions and our solutions are focused to solve these queries.

·        How to acquire new customers?

·        How to develop long term value for customers.

·     How to optimize & monitor cost of marketing, sales, and services & business processes.

On implementing CRM solution for your business, first we ensure customer view, then we optimize IT investments as well as we focus on reduction of implementation effort. We move with right planning to manage each aspect of your customer by providing excellent customer service experiences. To make long term customer relations, your services should be proactive, personalized and predictive across three levels i.e. Marketing, Sales as well as Customer Service.

How Microsoft Dynamics 365 helps your business activities around marketing, sales and customer services:

·    To turn leads into sales we offer communication enabled business processes with 360-degree view on customer interaction as well as augment sales opportunities.

·    Increase sales success by shortening your sales cycle and improve win rates with qualified lead and opportunity management.

· Improved sales qualification via automated lead routing, sales process management and competitor tracking.

·      We automate sales activities to provide right leads and prospects.

·     You can automate your daily business activities so that you can focus on selling instead of managing data.

·       You can track sales activities & business workflow with CRM solution.

·      You can Integrate CRM solution with other applications to deliver fully scalable, customized business solution.

· We are delivering business value since we integrate proper interaction & knowledge techniques to manage customer service.

· We plan, implement, execute & measure several marketing campaigns across different channels.

Why Soluzione IT Services is the best Microsoft Dynamics 365 consultant?

At Soluzione IT Services, we are always abreast with latest technology and changing market trends. Our expertise with Dynamics 365 has been long running and we have been working with all the previous versions of Dynamics CRM 2011, 2013, 2015, 2016 and now Dynamics 365. We have IT experts who are Microsoft Certified and seasoned enough to direct and develop your CRM system to optimize your Marketing, Sales and Customer Service.

AUTO COMPLETE FEATURE FOR MICROSOFT DYNAMICS

AutoComplete is one of the most desired and the most basic featurefor Microsoft Dynamics365. It not only enhances customer experience but helps in fast and accurate entry of records.

Soluzione has developed an Auto-Complete solution that can be plugged into any Microsoft Dynamics version ranging from Dynamics 365, Dynamics 2016, 2015 and 2013.

Auto Complete can be implemented on simple text fields as well as for complex and composite fields (e.g. Composite Address fields).

Let’s walk through using an example:

The example givenbelow is for implementation of “Auto complete feature” in Micosoft Dynamics 365 for simple text field such as Country in Address Details. One may simply type few characters in the field and a list of country names is displayed in sorted manner.

Assume the simple text field on which we want to enable autocomplete feature is “na_country” and an entity Country Master(na_countrymasters) contains the master list of countries.

Create a web resource say “AddressDetails.js” which will have 2 methods:

Method 1: LoadAutoComplete

This method is executed at the time of ‘Form Load’ to get the list of all countries existing in Country Master (na_countrymasters) entity. We are using Microsoft Dynamics 365 CRM web API to get a list of countries sorted by name. (How to use web API is another topic and we will go into details later.)

function LoadAutoComplete() {
if (Xrm.Page.getControl(“na_country”) != null) {
Xrm.Page.getControl(“na_country”).setDisabled(true);
}
var clientURL = Xrm.Page.context.getClientUrl();
var oDataPath = clientURL + “/api/data/v8.0/”
var req = new XMLHttpRequest();
req.open(“GET”, encodeURI(oDataPath + “na_countrymasters?

$select=na_name,na_countryname&$orderby=na_name”), true);
req.setRequestHeader(“Accept”, “application/json”);
req.setRequestHeader(“Content-Type”, “application/json; charset=utf-8”);
req.setRequestHeader(“OData-MaxVersion”, “4.0”);
req.setRequestHeader(“OData-Version”, “4.0”);
req.onreadystatechange = function () {
if (this.readyState == 4) /* request complete*/ {
req.onreadystatechange = null;
if (this.status == 200) {
var reqResults = JSON.parse(this.response).value;
if (reqResults != null && reqResults.length > 0) {
var countries = [];
for (var i = 0; i < reqResults.length; i++) {
var country = reqResults[i];
countries.push({
id: country.na_countrymasterid,

name: country.na_name,
isocode: country.na_countryname,
fields: [country.na_name, country.na_countryname]
});
}
if (Xrm.Page.getControl(“na_country”) != null) {
Xrm.Page.getControl(“na_country”).setDisabled(false);

}
autoCompleteCountries(countries);
}
}
else {
var error = JSON.parse(this.response).error;
console.log(error.message);
}

}
};
req.send();
}

The above method calls the List of countries from Country Master entity and calls the second method AutoCompleteCountries().

Method 2: Auto Complete Countries

This method works on “key press” event on Country field (The field on which autocomplete is applied)

function autoCompleteCountries(countries) {
var keyPressFcn = function (ext) {
try {
var userInput = Xrm.Page.getControl(“na_country”).getValue();

var resultSet = {
results: new Array(),
commands: {
id: “sp_commands”,
label: “Learn More”,
action: function () {

// Any help or other information URL
//window.open(“http://www.microsoft.com/en-us/dynamics/crm-customer-center/create-or-edit-an-account.aspx”);
}
}
};

var userInputLowerCase = userInput.toLowerCase();
for (i = 0; i < countries.length; i++) {
if (userInputLowerCase === countries[i].name.substring(0, userInputLowerCase.length).toLowerCase()) {
resultSet.results.push({
id: i,
fields: [countries[i].name, countries[i].isocode]
});
}
if (resultSet.results.length >= 10) break;
}
if (resultSet.results.length > 0) {
ext.getEventSource().showAutoComplete(resultSet);
}
else {

ext.getEventSource().hideAutoComplete();
}
} catch (e) {
console.log(e);

}
};

Xrm.Page.getControl(“na_country”).addOnKeyPress(keyPressFcn);

}

Setting in Microsoft Dynamics 365:

Add the AddressDetails.js as new web resource in CRM.

Add this web resource to the form using form properties. Go to manage function and set Load Auto Complete function on form Onload event.

Publish the changes in MS Dynamics 365 CRM. Open the form and start entering letters in Country field. You should get the below autocomplete output.

To Know More visit 

http://www.solzit.com/auto-complete-feature-microsoft-dynamics/

or talk to our experts

http://www.solzit.com/