Microsoft Dynamics 365 or Salesforce

The most important source of a competitive advantage is the one that can survive technology-fuelled disruption. CRM is about more than technology—it’s about customers. When choosing a Customer Engagement solution for your organization, the options are more and more focused on two choices - Microsoft Dynamics 365 or Salesforce. Both are mature solutions and recognized market and feature leaders.Below are the reasons why Microsoft Dynamics 365 clearly wins out over Salesforce.

Business Drivers

• Get most out of your employees and office investments - Employees in office are used to using Microsoft products and is part of life. As a Microsoft product, Dynamics gives you much more synergy with Office and other Microsoft technologies than Sales force could ever achieve. It delivers unmatched productivity due to Microsoft office integration.

Dynamics 365 CRM, for instance, can be seamlessly integrated with Office 365 to allow you to work right from within apps such as Outlook, SharePoint, and Yammer.

People are more comfortable with what they already know.  Getting everyone in your company on board to use CRM can be a challenge, but having something easy to use can be a distinct advantage.

• How important is Analytics? - BI and Analytics is the future of CRM. Microsoft Dynamics 365 offers you customizable dashboards, powerful reports, and support for Power BI for Office 365. It delivers comprehensive business information and user-friendly visualizations. When it comes to data visualization, Dynamics has a decisive edge over Salesforce. It inherits security and data privileges, supports charts, lists and iFrame panels and taps into real-time data.  Salesforce, in contrast, often needs to be manually refreshed and requires users to go to specialized pages to find their dashboards.Salesforce Analytics Cloud, a business intelligence software powered by Wave, leverages cloud and mobile technology to deliver more powerful and secure data, faster. Although it lacks data integration tools, there are various third-party solutions available on AppExchange. It further lacks extensibility and requires you to learn a proprietary language that can incur additional costs to rack up the monthly subscription.

Power BI is head and shoulders above anything Salesforce offers today. This bodes well for Dynamics because BI is destined to become the most important feature of CRM.

However, Dynamics CRM integrates with Microsoft Power BI that facilitates agile data analysis through self-service business intelligence analytics managed in the cloud for collaboration and sharing. It is a simple, all-in-one analytics solution to extract and transform functions, analyze capabilities and powerful data visualizations.

• Total Cost of Ownership - Microsoft Dynamics 365 CRM provides more value for less cost. One of the major cost is per user licensing. The cost per user for Dynamics 365 CRM is less than the cost of Salesforce CRM. With Dynamics CRM, you get more features at a more reasonable price- a better value. The enterprise edition of Dynamics CRM is approx. $ 115 per user/month while Salesforce is $ 150 per user/month.
  • Microsoft Pricing: https://www.microsoft.com/en-us/dynamics365/pricing
  • com Pricing: https://www.salesforce.com/in/editions-pricing/sales-cloud/

• Hidden Costs - There can be hidden cost that you may not foresee up front. Many of the features that are add-ons with Salesforce are either built in or available at a lower cost with Microsoft Dynamics 365 CRM. Example, additional Storage costs can also be very high with Salesforce. (For example, 1 gigabyte of storage costs around $250 with Salesforce, while the same amount of storage with Dynamics CRM would cost around $10.

When comparing these two products, make sure that you compare all the benefits, not just the costs. Example developer resource availability and cost. Microsoft solution offers better total cost of ownership (TCO).

• Complete Package - Microsoft’s strategy with Dynamics 365 umbrella is a more futuristic and complete package. Microsoft’s Dynamics 365 has powerful ERP integration capabilities, making Dynamics 365 ideal for companies looking for a platform that will enable them to flow data easily between the back and front office and track the customer experience from start to finish. Acquisition and social media integrations like LinkedIn has made the story even stronger.

So, if companies are looking at complete and futuristic platform package with the Dynamics 365 ERP-CRM integration, Microsoft has a leg up in the Salesforce arena, where Salesforce has dominated in CRM but hasn’t grabbed a foothold in the ERP space.

Technical Drivers

Apart from technical reasons like Dynamics 365 CRM integrates and works well with apps such as Office, Outlook, SharePoint, and Yammer and the technical resource availability for Dynamics CRM and related technologies there are some more areas that needs to be looked at.

Data Ownership and Accessibility - Salesforce and Microsoft have different policies when it comes to the data residing in your CRM system.  Depending on the plan, Salesforce charges extra for api access or backups of your data.  While with Microsoft the data in your CRM system is yours to do with as you please. Backups of your Microsoft CRM data are available upon request and api access to your data is included with your subscription.

Development Flexibility - Microsoft Dynamics 365 CRM employs universal programming languages (such as HTML, .Net, JavaScript etc.) which are more widely available. While Salesforce uses its own programming language (Apex). Companies usually don’t want to rely and depend on a particular programming language specific to one software.

Easy Integration – Developing integration with 3^rd party software is easy with the use of languages like Microsoft .Net, WebServices, REST API etc.

Power BI is head and shoulders above anything Salesforce offers today. This bodes well for Dynamics because BI is destined to become the most important feature of CRM.

Choice of Deployment - With Dynamics 365 CRM, you pick where and how to deploy it whereas Salesforce is only available through the cloud, and this one-dimensionality can greatly limit its use cases. With the power of choice in deployment, Microsoft Dynamics CRM allows you to implement in the cloud, on-premises, or have your solution privately hosted.

Your business is unique and circumstances change over time. Having the option to change could save you considerable time and expense.

For More Info Please visit @http://www.solzit.com/

Dynamics 365: Success Powered by the Soluzione Approach

Dynamics 365

10 things & more about Soluzione Dynamics 365 practice

The Soluzione approach to developing, Customization and Implementing CRM systems has evolved over 10 years and over hundreds of projects. Our approach to requirement gathering, communication, project management, development and implementation ensure - we deliver spot on, on time and on budget.

We manage the implementation of Dynamics CRM based on recognized industry standards for project management and software development.We recognize that stability, usability and flexibility of enterprise applications are critical for any sized business. Dynamics 365 ticks all of these boxes of ensuring critical success factors and benchmarks are met.We are committed to doing everything within our power right from day one to ensure that our customer engagements are successful. The following are the cornerstones of our Customer Success.

#1 Keeping Customers First Always-Team Soluzione will take the time to understand your business and your project.We initiate with a disciplined discussion your objectives, processes, skills and strengths and goals you want to achieve. We ensure we understand what the project and business is all about. This helps us identify and deploy the most appropriate implementation approach for your business objectives, in complete consultation and synchronization at all times.

#2 Ensuring the Critical Success Factors-Our experience has proven that taking the effort & time to define the critical success factors and specific success criteria can makes all the difference between success and failure. . You can use these to easily identify that we have met your objectives and expectations. These CSF criteria are what we use to evaluate our delivery - every step of the way.

#3 Pursuing Project Management Excellence -Powered by Microsoft Dynamics Sure-Step methodology, the official software development process methodology for Dynamics CRM our implementations are planned to fit the project based on size, complexity and budget. All projects is executed by an experienced and certified project manager.

#4 Making it Fail-proof?-Implementing a CRM is an important business decision; we ensure we thoroughly understand the project and use industry standard software development techniques and frameworks to achieve a successful implementation on time and every time. Our Endeavour is to help you focus on your business, while we ensure that you are engaged transparently every step along the way.

#5 Eliminate Uncertainty-When implementing new systems to your business it can be tempting to seek cost savings by doing it yourself or seeking help only when problems arise. Our Microsoft Dynamics 365 CRM practice has built a wealth of experience in how to maximize the benefits as well as eliminate some of the pitfalls. Working with a partner like Soluzione helps you ensure your journey to Dynamics CRM is smooth, and that you achieve the outcomes you seek. Whether you just need a little help with the tough stuff, or would prefer someone to just make it happen, partnering with an expert helps you ensure your CRM journey is a positive one.

#6 Microsoft Gold Certified-Soluzione is Microsoft Gold Certified in CRM. That means our customers gets the confidence that we have invested in the training to ensure our team are leaders in their fields, and that we have a track record of CRM success upon which we can draw.

#7 Deeper Integration-We’ve built up a wealth of knowledge over hundreds of CRM projects that really comes into its own when it comes to connecting systems. Whether that be integrating CRM with proprietary line-of-business applications, financial systems, SharePoint, or to Microsoft Exchange our integration experts can help you unlock the full power of your business systems

#8 Out-Of-The-Box Accelerators & Connectors-We create add-on’s and connectors that can quickly be deployed to new or existing Dynamics CRM implementations to extend the solution across the organizations systems and create additional value.

#9 Support-We frequently provide first level support or back up inhouse teams. Our access to Microsoft technical support and product teams, and you can be assured that your Dynamics 365 application will be available when you need it.

#10 Expertise- Our qualified Dynamics CRM resources provide the advantage eliminating risk at all stages and maximizing the potential of the solution as per industry best practices and innovations. 

SolzRBM

Switch to SolzRBM – Deliver Performance with Superior 360 degree Student Experience

SolzRBM is an all-new cutting edge Enterprise Business Solution for managing an RTO operating in Australia. Soluzione IT service brings a fresh approach to manage and automate an Australian RTO business. While most RTO software claim to automate processes only very few deliver the flexibility and architecture to keep evolving to deliver true “Student Centricity” and Growth Automation.

Technology & Deployment

SolzRBM is based on latest cutting edge technologies which works on desktop, tablet and mobile. Microsoft Dynamics CRM and other complementing technologies power SolzRBM. Available as an on-premise or in-the-cloud solution, SolzRBM delivers the elasticity of implementation choice to evolve the mission effectiveness of RTO organizations of all sizes now and into the future.

 How To Implementation 

We work closely and professionally to partner with clients over the long-term to help them achieve their business objectives. We understand that installing a new enterprise management system is a challenging project therefore we have adopted some guiding principles for smooth and seamless implementation.

To know more visit www.solzit.com  or talk to our experts.